MphasiS Recruitment 2017 jobs for Freshers
|Experience||1 - 2 yrs|
|Job Role||Voice - Trainee Customer Support Officer|
Company profile :-
Essential Duties and Responsibilities include the following. Other duties may be assigned:-
- Answering calls and interpreting information to set up a claims script for Auto Insurance process for Auto Insurance process
- Establishing a communication framework, method and frequency to ensure that customers expectations are managed
- Ensuring a high level of quality as defined in the Critical Success Criteria
- Performing accurate investigation of the claims process by engaging both internal and external parties.
- Processing and handling claims.
- Sending emails to the vendors.
- Must possess good product knowledge to identify opportunities to increase product density.
- Should have excellent communication skills ( both written and verba)
- Shift timings: UK shifts